1. Who This Policy Applies To
This Privacy Policy applies to all players who register, log in, or use the PHL99 platform — whether on desktop through a web browser or on mobile through the PHL99 Android app. It covers the collection, use, and storage of personal data submitted voluntarily during registration and any data generated through your use of the platform, including gaming activity and financial transactions.
This policy is specifically designed for players based in the Philippines. All financial data is handled in Philippine Peso (PHP), and support for identity verification follows local standards applicable to Philippine-based players.
2. What Data We Collect
PHL99 collects personal data through different channels. The type of data collected depends on how you interact with the platform.
Data You Provide Directly
- Full legal name and date of birth (required for registration and KYC)
- Contact details including a valid mobile number or email address
- Government-issued identification documents when requested for identity verification
- Payment-related information such as e-wallet references used for deposits and withdrawals in PHP
- Communications you send to the PHL99 support team
Data Collected Automatically
- IP address and device type when you access the platform
- Browser type, operating system, and session duration
- Pages visited and features used within the platform
- Login timestamps and OTP verification events
- Transaction history, including deposits, withdrawals, and game activity
PHL99 does not collect payment card numbers or full bank account details directly. Deposits and withdrawals are facilitated through third-party payment processors, and those transactions are governed by the privacy policies of the respective payment providers such as GCash or Maya.
3. How We Use Your Data
We use the data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and identity verification (KYC) | Name, date of birth, contact details, ID documents |
| Processing deposits and withdrawals in PHP | Payment reference, transaction history, account details |
| Securing your account with OTP and fraud detection | Mobile number, login timestamps, IP address |
| Delivering customer support | Contact details, account history, support communications |
| Sending service updates and account notifications | Email address or mobile number |
| Improving platform performance and user experience | Session data, device type, features accessed |
| Responsible gaming monitoring and intervention | Gaming activity, deposit patterns, self-exclusion status |
PHL99 does not use your personal data to deliver targeted advertising from third-party advertisers, and we do not share your data with advertising networks.
4. Legal Basis for Processing
PHL99 processes your personal data on the following legal grounds:
- Contractual necessity: Processing your registration details, verifying your identity, and handling financial transactions are necessary to deliver the services you requested when creating your account.
- Legal obligation: KYC verification and transaction monitoring are required to comply with applicable anti-money laundering obligations and player protection requirements.
- Legitimate interest: Fraud prevention, platform security, and responsible gaming monitoring are carried out in the legitimate interest of PHL99 and its players.
- Consent: Where we send optional communications such as promotions or updates, we do so only with your consent and you may withdraw that consent at any time.
5. Sharing Your Data
PHL99 does not sell your personal data. We may share your information only in the following limited circumstances:
- Payment processors: To facilitate PHP deposits and withdrawals, relevant transaction data is shared with the applicable payment provider. Each provider has its own privacy policy governing how it handles that data.
- Identity verification services: When KYC verification is required, limited identification data may be shared with a trusted verification provider to confirm your identity.
- Legal and regulatory requirements: PHL99 may disclose your data to relevant authorities if required to do so by law or in response to a valid legal request.
- Platform infrastructure providers: Technical service providers who support the operation of the platform may process data on our behalf under strict data processing agreements.
In all cases where data is shared with third parties, PHL99 ensures that appropriate safeguards are in place to protect your information.
6. Data Security
PHL99 takes the security of your personal data seriously. The platform uses SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. Account access is protected by OTP verification, and our systems are monitored continuously for unusual activity or potential security threats.
We recommend that players on PHL99 also take steps to protect their own account security. This includes using a strong, unique password, keeping your registered mobile number up to date for OTP delivery, and logging out after each session especially on shared or public devices. If you suspect unauthorised access to your account, contact the support team immediately.
While we apply industry-standard security practices, no system can guarantee complete protection against all threats. PHL99 will notify affected players promptly in the event of a data breach that poses a risk to their personal information.
7. Cookies and Tracking
PHL99 uses cookies and similar tracking technologies to support the operation of the platform. Cookies help us keep you logged in during a session, remember your preferences, and understand how players navigate the platform so we can improve the experience.
The types of cookies used on PHL99 include:
- Essential cookies: Required for the platform to function. These cannot be disabled.
- Session cookies: Temporary cookies that expire when you close your browser. These maintain your login state during an active session.
- Analytics cookies: Help us understand how players use the platform so we can identify areas for improvement. Data from these cookies is aggregated and does not identify individual players.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform.
8. Data Retention
PHL99 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required to meet legal obligations, resolve disputes, or enforce our Terms and Conditions. Transaction records and identity verification documents may be retained for longer periods where required by applicable law.
When personal data is no longer required for any of the above purposes, PHL99 will securely delete or anonymise it so it can no longer be linked back to you.
9. Your Rights Over Your Data
As a PHL99 player, you have the following rights in relation to your personal data:
- Right to access: You may request a copy of the personal data PHL99 holds about you.
- Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to update it.
- Right to deletion: You may request that your personal data be deleted, subject to legal retention obligations.
- Right to restriction: In certain circumstances, you may ask us to limit how we process your data while a concern is being resolved.
- Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time.
To exercise any of these rights, contact the PHL99 support team through your account. We will respond to your request within a reasonable timeframe and may need to verify your identity before acting on the request.
10. Children and Under-Age Players
PHL99 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we become aware that an account has been registered by an under-age player, the account will be closed and any associated data will be deleted in line with our retention policy. If you believe an under-age person has registered on PHL99, please notify the support team immediately.
11. Responsible Gaming and Your Data
As part of our commitment to responsible gaming, PHL99 monitors gaming activity patterns to identify players who may be experiencing difficulties. This monitoring uses account-level data including deposit history and session frequency. Data processed for responsible gaming purposes is handled with the same care and security as all other personal information.
Players who set deposit limits, time reminders, or self-exclusion through their account have those preferences stored securely and actioned promptly. For more on the tools available, visit the Responsible Gaming page.
12. Changes to This Privacy Policy
PHL99 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. When updates are made, the revised policy will be published on this page with an updated effective date. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
We recommend checking this page periodically. If the changes are material and affect your rights, we will make reasonable efforts to notify registered players directly.
13. Contact Us About Privacy
If you have questions about this Privacy Policy, how your personal data is handled, or if you wish to exercise your data rights, contact the PHL99 support team through the help channel available inside your account. Our support team is available 24/7 and will route privacy-related requests to the appropriate team.